
Bioinsights
Privacy Policy
Bioinsights, LLC
Effective Date: January 13, 2025
We Value and Respect Your Privacy
At Bioinsights, LLC ("Bioinsights," "we," "us," or "our"), we recognize the importance of your personal and health information. We are committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at www.bioinsights.com or https://app.bioinsights.com/ (the "Sites") and our services (collectively, the "Services").
By accessing or using our Services, you agree to this Privacy Policy and our https://app.bioinsights.com/terms-of-service (the "Terms"), which are incorporated by reference. If you do not agree with our policies and practices, please discontinue use of our Services.
1. Introduction
Bioinsights provides healthcare providers with a comprehensive functional medicine platform designed to manage patients using an evidence-based root-cause approach. Our mission is to empower the functional medicine industry with a state-of-the-art platform to confidently deliver root-cause medicine at scale.
2. Definitions
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Personal Information (PII): Information that identifies, relates to, describes, or is reasonably capable of being associated with you, directly or indirectly.
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Protected Health Information (PHI): Individually identifiable health information as defined under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA").
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Cookies: Small text files stored on your device by a website for record-keeping purposes and to enhance functionality.
3. Our Role Under HIPAA
While Bioinsights is not a "covered entity" under HIPAA, we may act as a "business associate" to covered entities (e.g., healthcare providers) when we handle PHI on their behalf. In such cases, we are required to comply with HIPAA regulations regarding the use and disclosure of PHI.
A. Business Associate Agreements (BAAs)
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We enter into BAAs with covered entities to ensure PHI is handled in compliance with HIPAA.
B. Use and Disclosure of PHI
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We use and disclose PHI only as permitted by the BAA and applicable laws.
C. De-Identification and Aggregation
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We may de-identify or aggregate PHI in accordance with HIPAA standards for research, analytics, and other lawful purposes.
4. Information We Collect
We collect various types of information, including:
A. Information You Provide
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Account Information: Name, email address, postal address, phone number, date of birth, gender, and other personal details when you create an account.
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Health Information: Medical history, lab results, treatment plans, and other health-related data you provide.
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Payment Information: Credit card numbers, billing addresses, and other financial details for payment processing.
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Communications: Records of your correspondence with us, including emails, chats, and customer support interactions.
B. Information Collected Automatically
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Usage Data: Pages viewed, links clicked, time spent on our Services, and other usage patterns.
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Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
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Location Data: Approximate location derived from IP address or device settings.
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Cookies and Similar Technologies: Information collected through cookies, web beacons, and other tracking technologies.
C. Information from Third Parties
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Healthcare Providers and Labs: Information received from providers involved in your care.
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Service Providers: Data from third-party services that assist us, such as analytics and marketing partners.
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Social Media Platforms: Information if you link your social media accounts with our Services.
5. How We Use Your Information
We use your information for various purposes, including:
A. Providing and Improving Services
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Service Delivery: To assess, diagnose, treat, and manage your health using our platform.
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Personalization: To tailor our Services to your preferences.
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Analytics: To analyze usage trends and improve our Services.
B. Communication
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Administrative Messages: To send account confirmations, updates, security alerts, and support messages.
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Marketing Communications: To send newsletters, promotions, and other marketing materials, subject to your preferences.
C. Compliance and Legal Obligations
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Legal Compliance: To comply with laws, regulations, and legal processes.
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Enforcement: To enforce our Terms and protect our rights.
D. Research and Development
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Data Analysis: To conduct research and analysis to improve our Services.
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Product Development: To develop new features and offerings.
6. How We Share Your Information
We may share your information under the following circumstances:
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Personal Information (phone number)
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No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
B. With Your Consent
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With third parties when you have given explicit consent.
C. Service Providers
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With vendors who perform services on our behalf, such as payment processing, data hosting, analytics, and marketing.
D. Healthcare Providers
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With providers involved in your care, as permitted by HIPAA and other laws.
E. Business Transfers
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In connection with mergers, acquisitions, or asset sales.
F. Legal Obligations
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To comply with legal processes or governmental requests.
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To protect our rights, privacy, safety, or property, and that of our users or others.
G. De-Identified and Aggregated Data
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We may share anonymized data that does not identify you personally.
7. Data Security
We implement reasonable security measures to protect your information:
A. Technical Safeguards
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Encryption: We use SSL/TLS encryption for data in transit.
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Secure Storage: Data is stored in secure facilities with access controls.
B. Organizational Measures
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Access Controls: Access to your information is limited to authorized personnel.
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Training: Employees receive training on data protection practices.
C. No Absolute Security
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While we strive to protect your data, no method of transmission over the Internet is completely secure.
8. Data Retention
We retain your information as long as necessary to fulfill the purposes outlined in this Privacy Policy:
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Account Information: Retained until you delete your account or as required by law.
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Health Information: Retained in compliance with legal obligations.
9. Your Rights and Choices
A. Access and Correction
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You may access and update your personal information by logging into your account or contacting us.
B. Marketing Communications
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You can opt-out of marketing emails by following the unsubscribe link or contacting us.
C. Cookies and Tracking
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You can set your browser to refuse cookies or alert you when cookies are being sent.
10. Children's Privacy
Our Services are not intended for individuals under 18 years of age:
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No Collection from Minors: We do not knowingly collect information from children.
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Parental Rights: If you believe we have collected data from a minor, please contact us to remove it.
11. California Privacy Rights
California residents have specific rights under the California Consumer Privacy Act (CCPA):
A. Right to Know
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You have the right to request details about the information we collect and how we use it.
B. Right to Delete
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You can request the deletion of your personal information, subject to legal exceptions.
C. Right to Non-Discrimination
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We will not discriminate against you for exercising your privacy rights.
D. Exercising Your Rights
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Contact us at legal@bioinsights.com
12. International Users
Our Services are intended for users in the United States:
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Data Transfer: Information may be transferred to and processed in the U.S.
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Consent: By using our Services, you consent to the transfer of your information.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically:
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Notification of Changes: Changes will be posted on this page with an updated effective date.
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Continued Use: Your continued use of our Services after changes indicates acceptance.
14. Contact Us
For questions or concerns about this Privacy Policy:
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Email: legal@bioinsights.com
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Address: Bioinsights, LLC
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18709 N. Dale Mabry Hwy, Suite A, Lutz, FL 33548
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15. Limitations of Liability
To the maximum extent permitted by law, Bioinsights is not liable for any damages arising from your use of our Services or this Privacy Policy.
16. Acknowledgment
By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
© 2024 Bioinsights, LLC. All rights reserved.
Disclaimer
Bioinsights is a healthcare technology company that provides software tools to assist licensed healthcare providers in delivering functional medicine services. Our software is designed to guide healthcare professionals through patient intake processes, suggest potential laboratory tests, compare lab results to optimal biomarker ranges, and provide guidance on possible Functional Conditions and potential treatments based on statistical analysis, probabilities, and evidence-based medical research.
However, Bioinsights does not practice medicine, provide medical advice, make medical diagnoses, or prescribe medications. The software and any information provided therein are intended for informational and educational purposes only and are not a substitute for professional medical judgment, advice, diagnosis, or treatment. All clinical decisions, including but not limited to patient assessments, diagnoses, interpretations of lab results, and treatment plans, are the sole responsibility of the licensed healthcare provider using the software.
Bioinsights makes no representations or warranties, express or implied, regarding the accuracy, completeness, reliability, or usefulness of any information provided by the software. The software is provided on an "as is" and "as available" basis. Healthcare providers should exercise their own professional judgment and consider the individual circumstances of each patient when using the software's guidance. They should also consult other reliable sources and clinical guidelines before making any medical decisions or taking any action based on the software's output.
Bioinsights disclaims any liability for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or in connection with the use of the software or reliance on its information. This includes, but is not limited to, any errors or omissions in the software, misinterpretation of data, or any decisions made or actions taken by healthcare providers or patients as a result of using the software.
By using our software, you acknowledge and agree that you are solely responsible for your use of the software and for complying with all applicable laws, regulations, and professional standards. You agree that Bioinsights shall not be held responsible or liable for any claim, loss, or damage arising from your use of the software or reliance on its information.
If you have any questions about a patient's health or medical condition, please consult a licensed healthcare provider. Patients should always seek the advice of their physician or other qualified health provider with any questions they may have regarding a medical condition.
Privacy Policy | Terms of Service
Thank you for choosing Bioinsights. We are dedicated to protecting your privacy and providing you with exceptional service. If you have any questions or feedback about our Privacy Policy, please do not hesitate to contact us.
Bioinsights is a complete platform to help you start and scale functional medicine effortlessly—with the tools, protocols, and support you need from day one.
Contact us today to get started: sales@bioinsights.com
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© 2025 by Bioinsights